"The most interesting and inventive business book on the market today...
A Publishing Phenomenon."

—TRAINING MAGAZINE

"Better than money: Praise and personal gestures motivate workers. Things that don't cost money are ironically the most effective."

—THE WALL STREET JOURNAL

"This blockbuster guide does wonders for morale!...Use of its ideas is changing the face of rewards and recognition in the workplace."

—SUCCESS MAGAZINE

"[Helps managers]take certain rewards and mold them into new management styles at their companies."

—THE NEW YORK TIMES

"A must read for anyone in business."

—SMALL BUSINESS FORUM